Marie Perry

Skills Summary

Advanced Network and technical training specialist with over 20 years of progressive experience. Extensive experience providing management consulting services and advanced technical support to both IT professionals and end users. Proven proficiency providing advanced level technical training and knowledge transfer for network professionals. Can provide basic training for end users at both beginner and advanced levels. Strong combination of both technical and people skills required for effective interaction with end users, technical staff and management. Strong public speaking skills and an aptitude for explaining high level technical concepts to non-technical personnel. Excellent organizational skills, comfortable working independently or as a team player. Proven ability to learn new technology very quickly. Experience providing second level support in a busy call center environment and federal government office. Experience in training IT professionals to tackle major projects such as network upgrades, product roll outs, and network redesign.

Technical Certifications Held

Additional Education

Diamond Institute of Computer Technology:

• College Degree: Computer Systems/Network Engineer

Other Training

Ongoing:

• Online Train the Trainer with Novell for new courses

• Classroom training as new technology and courses are released for Novell products

• Training with Novell partners related to complimentary technologies

PBSC:

• Train the Trainer

• Friesen Kaye Instructional Techniques Workshop

• Various Official Novell Courses

Internet Training Group:

• Effective Teaching for Novell

• Various Official Novell Courses

Human Resources Development Canada:

• Banyan Vines Administrator

• Training & Training Course Development for Adults

• Service Needs Determination

• Client Service

• Various Software Applications

• HRDC specific mainframe applications

• Canadian Job Strategies Training

Ontario Business College:

• Word Processing Applications

Durham College:

• Microcomputer Applications

• PC Data Base Management Intermediate

• PC Data Base Management Advanced

• Maintaining & Troubleshooting a PC

Practical Experience

MTech Services

Management Consultant/Technical Trainer August 98 – Present

• Provide management consultant technology services related to Network Operating Systems, system upgrades, product upgrades including Novell ZENworks and Novell GroupWise

• Provide management consultant technology services related to migration from NetWare to SUSE Linux including the migration of Novell products including GroupWise and ZENworks

• Analyze and provide recommendations related to security and performance of networks for corporations and organizations including hospitals, universities and government departments

• Analyze system processes, information flows and provide recommendations for improvements and/or additional software requirements

• Develop Implementation and Deployment Plans

• Network design including directory services configuration and replica strategies

• Facilitate brainstorming sessions for IT personnel by leading discussions and providing technical facts and explanations of concepts related to the technical project at hand, allowing the customer to create their own solutions based on their requirements with the guidance of an expert

• Assist customers during the implementation of the technical solutions when necessary

• Install, Configure and optimize Novell NetWare and SUSE Linux servers

• Install and Configure various Novell NetWare and SUSE Linux Products, including Desktop Management Software, Messaging, Web and Certificate Services

• Provide knowledge transfer to enable internal IT personnel to manage day to day operations of a newly installed product or service

• Assist clients with technical support and network related troubleshooting on site or using remote access technology

• Temporary backfill of IT positions including administration and end user support

• Evaluate training requirements

• Develop and provide customized training and materials

• Conduct certification training for network professionals using Novell official curriculum, including Novell's Open Enterprise Server, GroupWise, ZENworks, and advanced level ZENworks 10 Configuration Management

• Write short articles and reviews explaining complex technical concepts in an easy to understand format

• MTech Services clients have included: Minnesota State Colleges and Universities, University of Alberta, CBC Radio/Television, TechnoTraining, Inc., Town of Cobourg, Tall Pines School, North West Territories Power Commission, Polar Bear Corporate Education Solutions, CDI Corporate Education Services, Trent University, BrainBuzz.com IT Career Network, Durham College, Templeman Menninga Barristers & Solicitors, The Law Offices of Ian W. Brady, Zycom Technology, Inc., Hastings Optimal Network Services, Spark National, Integra Networks, Diamond Institute of Technology, Brains II, and other training facilities, organizations, small businesses and individuals.

• MTech Services was featured in two Novell success stories for providing the Town of Cobourg with a cost effective and secure solution for email and collaboration services. Please see:

• http://www.novell.com/coolsolutions/smallbiz/features/a_cobourg_ss_sb.html

• http://www.novell.com/coolsolutions/smallbiz/features/a_cobourg_follow_up_sb.html

PBSC

Technical Trainer November 96 – July 98

• Deliver Novell and Microsoft certification training to Network Professionals and to students new to networking

• Install and configure servers to demonstrate various networking scenarios

• Install and configure student servers and workstations in order to facilitate learning practical skills

• Maintain technical certification by meeting "continuing certification requirements" posted by vendors

• Acquire new technology skills and certifications as requested

MicroAge

LAN/WAN Specialist May 96 – November 96

Assignment: Carswell Thomson Publishing (1.5 months)

• Maintain NetWare 3.x and 4.1 servers and WAN links

• Assign user security and access to network services

• Installation and maintenance of network printers

• Provide assistance to end users on various software applications

Assignment: CIBC Insurance Call Center (4.5 months)

• Administration of mixed NetWare 3.x and 4.11 environment, including creating user accounts, assigning users rights to secured network services, disk space management, printer setup and configuration, maintaining LAN/WAN connectivity

• Maintain Zip Mail gateway

• Backup and Restore

• Establish communications between user PCs and AS400, UNIX and VAX machines

• Troubleshoot communication errors between Corporate network and external systems such as Teleglobe and Equifax

• Create Technical documentation in the form of "Tech Bulletins" outlining various workstation and server configurations, setups, fixes, external contacts etc.

• Create UNIX accounts for users

• Troubleshoot both hardware and software for end users

• End user training for various software applications

Human Resources Development Canada May 86 – October 95

Assignment: Automation Technician – 2 years

• Administration of multi-server, multi-gateway Banyan Vines WAN environment, including creating user accounts and login scripts

• Manage Banyan Blue Mail

• System security

• Backup and Restore

• System and Application upgrades

• Communications between workstations, servers, gateways, and mainframe

• Convert from proprietary Banyan Vines protocols to TCP/IP

• Establish trust within an inexperienced, wary user community migrating from dumb terminals to unfamiliar PCs

• Analyze and evaluate training requirements

• Design and deliver office automation training

• Deliver proprietary government mainframe application training to end users

• Develop and implement training for first-time-ever email users

• One-on-one coaching

• Evaluate third party training

Assignment: Canadian Jobs Strategy Administrative Assistant/Technical Troubleshooter – 8 years

• Assisted LAN/WAN administrator and acted as backup in administrator’s absence

• Developed and maintained electronic budget and expenditure control system; prepare various reports and balance with mainframe system

• Acted as an Employment Counselor Assistant, determining job placement requirements and interviewing potential candidates to determine eligibility (6 month assignment)

• Research, develop and compile a "Local Planning Strategy" document used by management for forecasting community requirements and budget needs (4 month special assignment)

• Respond to inquiries related to employment training programs and funding available

• Primary contact for problem resolution with employers

• Provided training related to Job Strategy programs to counselors

• Provided one on one training to end users

Specifics of Skills

• SUSE Linux Enterprise Server - Proficient

• Novell Linux Desktop 11, 10, 9 - Expert

• Novell Open Enterprise Server (Linux) - Expert

• Novell Open Enterprise Server (NetWare) - Expert

• NetWare versions 6.5, 6.0, 5.1, 5.0, 4.11 or IntraNetware, 4.1 - Expert

• NetWare version 3.x - Working Knowledge

• GroupWise versions 8.x, 7.x, 6.5, 6.x, 5.5 - Expert

• GroupWise version 4.x - Working Knowledge

• GWAVA Reload - Expert

• ZENworks For Desktops versions 7.0, 6.5, 4.0, 3.2, 3.0, 2.0, 1.1, 1.0 - Expert

• ZENworks 10 Configuration Management – Expert

• ZENworks 11 Configuration Management - Expert

• Novell Teaming + Conferencing - Working Knowledge

• NetWare and NT integration - Proficient

• eDirectory/NDS Design/Planning including Partitioning and Replication strategies - Expert

• NDPS/iPrint printing - Expert

• iFolder - Expert

• Windows 2003/2000 Server - Working Knowledge

• Windows NT Server/Workstation version 4.0 - Expert

• IIS 4.0 Web Server - Proficient

• Windows 7 - Working Knowledge

• Windows Vista - Working Knowledge

• Windows XP – Proficient

• Windows 2000 Professional - Working Knowledge

• Windows 95/98 Networking - Expert

• Windows 95/98 Desktop - Proficient

• Trainer - Expert

• TCP/IP - Expert

• Web Design - Working Knowledge

• Various Software application - Working Knowledge to Expert

• Dbase IV Programming - Proficient

• PC to Mainframe Communications - Working Knowledge

• PC to AS400 Communications - Working Knowledge